BRITISH Airways has advised that, following a recent entry on the EU Legislation journal, there is now a requirement for EU airlines operating flights arriving or departing from EU states to offer customers the opportunity to give the name and contact details of a person to be contacted in the event of an accident.
Adding the details to a booking:
1. At the time of booking
If a customer wishes to provide their emergency contact information at time of booking, it can be added using a new PCTC keyword entry in agents’ reservation system. Agents should ensure that reservations include an SSR PCTC element associated to each passenger, which must contain the name and surname of the person to be contacted as well as the telephone number with the ISO code and country/city area code.
2. At a later stage
If customers wish to add the information at any other stage of the journey, agents should update the system.
BA advises on emergency contact information
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