BRITISH Airways Executive Club and telesales divisions in South Africa have merged to form ‘Contact BA’, a new team which will increase customer benefits, reduce costs and optimise efficiency – according to a press release. Cathy Willis, manager of Contact BA, has been quoted saying that, with Contact BA, both travel agents and customers can expect significantly improved service levels and greater efficiency from BA in the future. (Heather Ruddock)
BA announces new service team
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