On Friday, SAA announced recovery plans to assist SA Express passengers after the airline was grounded on Thursday.
SAA, Mango Airlines and Airlink collaborated to initiate a plan aimed at mitigating the impact of the suspension of SA Express services and to ensure business continuity.
“Our priority remains customer assistance in the best way possible in order to minimise the inconvenience caused by the suspension of SA Express services,” said SAA spokesperson, Tlali Tlali.
Passengers scheduled to depart between 06h00 and 09h00 on May 25 are advised to proceed to SA Express counters for information relating to the contingency plans made for these flights, or alternatively, call 0800 214 774 and +27 11 978 6699.
Passengers are further encouraged to take note of the following:
• SAA will rebook, reroute or refund passengers whose travel plans have changed due to suspension of SA Express flights.
• Passengers on SA-coded tickets and SA codeshare will be accommodated on a priority basis.
• SAA will, in accordance with its compensation policy, compensate all passengers where applicable.
SAA says it will provide regular updates on the situation, using all its official communication channels.
Update: Friday, May 25 at 12h45 - SAA: Flight schedule update as SAX remains suspended
South African Airways has announced a flight schedule update as part of the plans to bring replacement capacity with partner airlines to support SA Express passengers, following the suspension of SA Express operations by the South African Civil Aviation Authority (SACAA) on Thursday (May 24).
Spokesperson for SAA, Tlali Tlali said: “Our priority remains customer assistance in the best way possible in order to minimise the inconvenience caused by the suspension of SA Express services.”
The following flights have been cancelled for Friday, Saturday and Sunday:
• Johannesburg-Sun City
• Johannesburg-Mmabatho
The following flights have been cancelled for today (May 25):
• Cape Town-Sun City
• Cape Town-East London
• Cape Town-Walvis Bay
To access the SA Express’s relief schedule for May 25, simply go to SAA's website.
“We sincerely apologise to all affected customers for the inconvenience caused by the suspension of SA Express services,” concluded Tlali.
SAA will provide the next flight schedule update as soon as it is finalised. “We encourage our customers to continue to visit our official communication channels for regular updates on the status of the flights.”
