I work in a travel agency and we handle a lot of car-rental bookings. Note: if you book a car early, and want to change something about the booking, the rate for the car will change. This exchange took place with a customer who had booked a car about three months prior:
Customer: “I’d like to change my booking to pick the car up a day earlier.”
Me: “I’d be happy to take care of that. Your new rate is going to be [several hundred dollars more].”
Customer: “For that much, I could just go buy a car. The new rate is supposed to only be $30 dollars more for an extra day.”
Me: “That’s not how it works. You booked this three months ago and that rate isn’t available any more. That extra day rate is if you return it a day later, not if you pick it up a day earlier.”
Customer: “Can’t you just go back to then and re-book it for me?”
Me: “You want me to travel back to March and book this for you again?”
Customer: “Yes.”
Me: “I can’t travel through time to re-book this for you. I’m sorry. If you want to change it…”
Customer: “Well never mind. I’ll just take care of it myself.”
*storms out of the office*
Source: http://notalwaysright.com/
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