THAILAND’s Transport Ministry has promised to speed up the immigration process at Bangkok’s Suvarnabhumi Airport following a flood of complaints from travellers.
In recent weeks passengers flying through Suvarnabhumi in have had to stand in queues that stretch out the doors of the barrier between the check-in area and the immigration zone, causing waits of at least an hour for passengers to get their passports stamped before they go through security.
According to the Immigration Bureau they do not have enough staff and often have problems with equipment as their computers are old, slow and sometimes malfunction. Meanwhile, there are a total of 70 immigration counters at the airport, but only 40 are open during office working hours and even less at night.
The Transport Ministry is now finalising a study that seeks to provide solutions to speed up the immigration process, particularly within the departure section. The ministry has two weeks to propose ways of improving the system, after which their proposals will be submitted to a committee charged with improving services and efficiency at the airport. According to transport permanent secretary, Supoj Saplom, hiring more immigration officers to man the counters would be one part of the solution.
Thai government to cut long airport queues
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