Polls

Are clients looking more at African destinations, because of the incredible increase in airfares to overseas destinations?
What has the interest been like for European summer season travel this year?
More than last year (19%)
Less than last year (54%)
The same as last year (27%)
In an increasing online world, is there still a future for printed travel brochures?
Yes (38%)
No (62%)
Which destination do you find the most challenging when applying for client visas?
Australia (5%)
Canada (57%)
China (2%)
India (1%)
Ireland (10%)
Morocco (6%)
New Zealand (1%)
Schengen (5%)
UAE (1%)
UK (5%)
US (8%)
What is the most challenging aspect of offering value-added services to clients?
Value-adds from suppliers are scarce due to high demand (11%)
Adding value needs very good rapport between supplier and agent (17%)
Managing customer expectations – give them an arm and they want a leg (22%)
Time constraints in providing personalised value-added services (17%)
My expertise and experience already adds value (33%)
Have you seen declining interest in travel to the US?
Yes (53%)
No (29%)
Same (18%)
Are you seeing more inquiries for Easter bookings compared to last year?
Yes (10%)
No (76%)
The same (14%)
Are you booking more on NDC?
Yes, because NDC works so well (3%)
Yes, because NDC's prices are lower (23%)
No, I am sticking with GDS bookings (74%)
Are you seeing enquiries for travel to the 2026 FIFA World Cup?
Yes (5%)
No (95%)
Are you seeing more clients opting for rail over air for short-haul intra-Europe travel?
Yes (56%)
No (44%)
Do you charge an upfront service fee?
Yes (27%)
No (73%)
Do your clients going on local cruises take out travel insurance?
Yes (40%)
No (60%)
Does your agency make use of a Customer Relationship Management (CRM) tool?
Yes (25%)
No (75%)
Have you seen an increase in requests for all-inclusive packages in destinations that don't traditionally offer all-inclusive stays?
Yes (49%)
No (51%)
Have you seen an increase in traveller requests for buy-now, pay-later options?
Yes (29%)
No (71%)
Do you think South African air passengers would be willing to pay a green fare to offset their emissions?
Yes (10%)
No (90%)
What was your top selling destination in 2024?
Australia (5%)
Bali (2%)
Brazil (0%)
China (2%)
Domestic destinations (4%)
Dubai (10%)
Egypt (0%)
Europe (15%)
India (2%)
Maldives (1%)
Mauritius (22%)
Morocco (1%)
Réunion (0%)
Seychelles (0%)
Southern Africa (17%)
Thailand (7%)
Turkey (3%)
UK (4%)
US (1%)
Zanzibar (3%)
Are you receiving more questions from clients about aircraft safety following the spate of accidents during the festive season?
Yes (10%)
No (90%)
What was your biggest challenge in 2024?
Flight disruptions (10%)
Expensive airfares (28%)
NDC and distribution platforms (30%)
Visas (6%)
Lack of leisure travel (5%)
Lack of business travel (3%)
Lack of product training and knowledge (2%)
Human resources/skills shortage (5%)
Clients shopping around (10%)
AI adoption (1%)
Which SE Asian destinations are most popular? (Select 3)
Malaysia (6%)
Indonesia/Bali (24%)
Singapore (14%)
Thailand (39%)
Vietnam/Cambodia (16%)
Laos/Myanmar (1%)
Are you seeing an increase in inquiries relating to Black Friday travel specials?
Local only (4%)
International only (7%)
Both (12%)
Neither (78%)
Are expedition cruises becoming more popular?
Yes (64%)
No (36%)
Are you seeing an increase in inquiries relating to Black Friday travel specials?
Local only (5%)
International only (5%)
Both (16%)
Neither (75%)
Are your clients rattled by the protests in Mozambique?
Yes, my clients are cancelling their trips (35%)
Yes, my clients are postponing their trips (35%)
No, they are going ahead with their trips (31%)
Some airlines retain fees for pre-selected ancillaries when a passenger needs to change their flight due to unforeseen circumstances. Do you:
warn your passengers up ahead of this possibility (63%)
offsell these airlines (19%)
neither (18%)
Travel to which countries is negatively affected by the Middle East conflict?
Egypt (9%)
Morrocco (1%)
Cyprus (0%)
Turkey (5%)
UAE (including Dubai) (4%)
Saudi Arabia (1%)
Israel (61%)
Lebanon (15%)
Jordan (5%)
Are data storage costs becoming a big issue in your travel agency?
Yes (36%)
No (64%)
Are clients spending big budgets on southern Africa travel rather than enduring overseas travel?
Yes (30%)
No (70%)
Are your corporate clients now specifying that their travellers stay in accommodation with a specific carbon footprint?
Yes (8%)
No (92%)
Are you:
An ITC (49%)
Employed by a travel agency (51%)

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Cruising Feature May 2025