Polls

Are your corporate clients now specifying that their travellers stay in accommodation with a specific carbon footprint?
Are you:
An ITC (49%)
Employed by a travel agency (51%)
Should short-term rentals (e.g. Airbnb) be:
Regulated and licensed by governments (39%)
Banned because they inflate rentals for locals (21%)
Left alone (40%)
Where do your clients want to go for the upcoming South African summer holidays?
KwaZulu-Natal (4%)
Cape Town (17%)
Elsewhere in South Africa (4%)
Mauritius (30%)
Southern Africa (8%)
Zanzibar (8%)
Middle East (3%)
Thailand (11%)
Europe and the United Kingdom (8%)
North America and South America (3%)
Cruising (5%)
Do you feel travel agents are threatened by OTAs like Booking.com and Expedia?
Yes (62%)
No (38%)
Booking Holdings CEO Glenn Fogel thinks that AI will accelerate a decline in traditional travel agents.
Nonsense. People are sick of technology and want to deal with a real human being throughout the process. (40%)
Parts of travel agents’ tasks could be done by AI, and agents should harness this capability. (49%)
Yes. AI could take over travel agents’ roles in the future. (11%)
Do you know the right questions to ask disabled travellers wanting to book a trip with your agency?
Yes (60%)
No (40%)
Will the 2025 environmental levy, of about R1 100 per return flight to Europe, put Europe trips out of reach for leisure travellers?
Yes (70%)
No (30%)
Do you use AI in any of your business operations?
Yes (23%)
No (77%)
How much of your business in 2024 is corporate travel?
10% (15%)
20% (8%)
30% (6%)
40% (7%)
50% (10%)
60% (8%)
70% (10%)
80% (10%)
90% (16%)
100% (10%)
Which social media platform do you use the most to promote and grow your business?
Facebook (36%)
X (Twitter) (0%)
LinkedIn (10%)
Instagram (16%)
TikTok (3%)
I don't use social media (36%)
How do you book NDC products?
Airlines direct (5%)
Third-party platforms (e.g. Thomalex) (10%)
GDS portals (15%)
A combination of all the above (10%)
I don’t use NDC (60%)
Do you have good demand from South Africans travelling to the Paris Olympics?
Yes (4%)
No (96%)
Will the GNU improve the general economy of South Africa?
Yes, within one year (11%)
Yes, within five years (40%)
Yes, but it will take at least 10 years (27%)
No (22%)
Should airlines save fuel by not serving meals and drinks (other than water) on domestic flights?
Yes (32%)
No (68%)
For which clients are you using NDC (CHOOSE 1)?
Corporate clients (6%)
Leisure clients (12%)
Both (22%)
Neither (59%)
Which Med destination is the most popular with your clients?
Spain (10%)
France (14%)
Italy (29%)
Croatia (8%)
Greece (38%)
Are you happy to switch to booking NDC content where available?
Yes (19%)
No (81%)
Are suppliers conducting enough educationals to make sure agents understand their products?
Yes (8%)
No (92%)
Are your sales volumes back to pre-COVID levels?
Yes (54%)
No (46%)
What is your corporate travellers’ top concern when travelling into Africa (CHOOSE ONE)?
Reliability of airlines and airlift (45%)
Difficulties entering countries due to corruption (4%)
Personal security and safety (22%)
Vaccinations and health issues (2%)
Adequate insurance (0%)
Disaster management (1%)
Safe and dependable ground transfers (8%)
Quality of hotels and restaurants (4%)
Ensuring visas are received on time (12%)
Transacting and using the right payment methods (cards / forex) (2%)
In 2024, are you seeing more demand for group travel from (choose one):
Corporate clients (23%)
Leisure clients (37%)
Neither (40%)
Which INTERCONTINENTAL airline offers agents the best afterhours support?
Emirates (38%)
Qatar Airlines (17%)
Etihad Airways (1%)
Cathay Pacific (1%)
Singapore Airlines (7%)
Qantas (16%)
Delta Air Lines (4%)
United Airlines (3%)
Lufthansa/ SWISS (5%)
Air France-KLM (2%)
British Airways (2%)
Virgin Atlantic (2%)
Turkish Airlines (3%)
Which REGIONAL airline offers agents the best afterhours support?
SAA (18%)
Fastjet (4%)
Airlink (34%)
Ethiopian Airlines (6%)
Kenya Airways (2%)
Air Mauritius (12%)
Air Seychelles (5%)
LAM (1%)
Rwandair (19%)
Proflight Zambia (2%)
Which domestic airline offers agents the best afterhours support?
SAA (13%)
Airlink (33%)
FlySafair (25%)
CemAir (4%)
LIFT (25%)
Are you struggling to find seats on flights for the coming European summer season?
Yes (74%)
No (26%)
Will you still be working as a travel agent in five years from now?
Yes (58%)
No (42%)
Are you booking more premium economy seating for your corporates instead of business class?
Yes (57%)
No (43%)
Do you engage in the practice of skiplagging when requested by a client? (NB: This is an anonymous poll)
Yes (9%)
No (91%)
Are you seeing an increased demand for solo travel products and services?
Yes (47%)
No (53%)

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Travel Insurance Feature October 2024