Polls

What was your top selling destination in 2024?
Are you receiving more questions from clients about aircraft safety following the spate of accidents during the festive season?
Yes (10%)
No (90%)
What was your biggest challenge in 2024?
Flight disruptions (10%)
Expensive airfares (28%)
NDC and distribution platforms (30%)
Visas (6%)
Lack of leisure travel (5%)
Lack of business travel (3%)
Lack of product training and knowledge (2%)
Human resources/skills shortage (5%)
Clients shopping around (10%)
AI adoption (1%)
Which SE Asian destinations are most popular? (Select 3)
Malaysia (6%)
Indonesia/Bali (24%)
Singapore (14%)
Thailand (39%)
Vietnam/Cambodia (16%)
Laos/Myanmar (1%)
Are you seeing an increase in inquiries relating to Black Friday travel specials?
Local only (4%)
International only (7%)
Both (12%)
Neither (78%)
Are expedition cruises becoming more popular?
Yes (64%)
No (36%)
Are you seeing an increase in inquiries relating to Black Friday travel specials?
Local only (5%)
International only (5%)
Both (16%)
Neither (75%)
Are your clients rattled by the protests in Mozambique?
Yes, my clients are cancelling their trips (35%)
Yes, my clients are postponing their trips (35%)
No, they are going ahead with their trips (31%)
Some airlines retain fees for pre-selected ancillaries when a passenger needs to change their flight due to unforeseen circumstances. Do you:
warn your passengers up ahead of this possibility (63%)
offsell these airlines (19%)
neither (18%)
Travel to which countries is negatively affected by the Middle East conflict?
Egypt (9%)
Morrocco (1%)
Cyprus (0%)
Turkey (5%)
UAE (including Dubai) (4%)
Saudi Arabia (1%)
Israel (61%)
Lebanon (15%)
Jordan (5%)
Are data storage costs becoming a big issue in your travel agency?
Yes (36%)
No (64%)
Are clients spending big budgets on southern Africa travel rather than enduring overseas travel?
Yes (30%)
No (70%)
Are your corporate clients now specifying that their travellers stay in accommodation with a specific carbon footprint?
Yes (8%)
No (92%)
Are you:
An ITC (49%)
Employed by a travel agency (51%)
Should short-term rentals (e.g. Airbnb) be:
Regulated and licensed by governments (39%)
Banned because they inflate rentals for locals (21%)
Left alone (40%)
Where do your clients want to go for the upcoming South African summer holidays?
KwaZulu-Natal (4%)
Cape Town (17%)
Elsewhere in South Africa (4%)
Mauritius (30%)
Southern Africa (8%)
Zanzibar (8%)
Middle East (3%)
Thailand (11%)
Europe and the United Kingdom (8%)
North America and South America (3%)
Cruising (5%)
Do you feel travel agents are threatened by OTAs like Booking.com and Expedia?
Yes (62%)
No (38%)
Booking Holdings CEO Glenn Fogel thinks that AI will accelerate a decline in traditional travel agents.
Nonsense. People are sick of technology and want to deal with a real human being throughout the process. (40%)
Parts of travel agents’ tasks could be done by AI, and agents should harness this capability. (49%)
Yes. AI could take over travel agents’ roles in the future. (11%)
Do you know the right questions to ask disabled travellers wanting to book a trip with your agency?
Yes (60%)
No (40%)
Will the 2025 environmental levy, of about R1 100 per return flight to Europe, put Europe trips out of reach for leisure travellers?
Yes (70%)
No (30%)
Do you use AI in any of your business operations?
Yes (23%)
No (77%)
How much of your business in 2024 is corporate travel?
10% (15%)
20% (8%)
30% (6%)
40% (7%)
50% (10%)
60% (8%)
70% (10%)
80% (10%)
90% (16%)
100% (10%)
Which social media platform do you use the most to promote and grow your business?
Facebook (36%)
X (Twitter) (0%)
LinkedIn (10%)
Instagram (16%)
TikTok (3%)
I don't use social media (36%)
How do you book NDC products?
Airlines direct (5%)
Third-party platforms (e.g. Thomalex) (10%)
GDS portals (15%)
A combination of all the above (10%)
I don’t use NDC (60%)
Do you have good demand from South Africans travelling to the Paris Olympics?
Yes (4%)
No (96%)
Will the GNU improve the general economy of South Africa?
Yes, within one year (11%)
Yes, within five years (40%)
Yes, but it will take at least 10 years (27%)
No (22%)
Should airlines save fuel by not serving meals and drinks (other than water) on domestic flights?
Yes (32%)
No (68%)
For which clients are you using NDC (CHOOSE 1)?
Corporate clients (6%)
Leisure clients (12%)
Both (22%)
Neither (59%)
Which Med destination is the most popular with your clients?
Spain (10%)
France (14%)
Italy (29%)
Croatia (8%)
Greece (38%)
Are you happy to switch to booking NDC content where available?
Yes (19%)
No (81%)

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ITCs & homeworkers Feature January 2025