The Flight Centre Travel Group South Africa is the first member of the entire group globally to open a new retail store since the start of the COVID-19 pandemic.
The new store opened in a prime spot in the Mall of Africa on November 1, as the only travel agency in the shopping centre.
“While we did have a store in the Mall of Africa prior to the pandemic, the location wasn’t the best. We’re now opening a brand-new store in the centre in a fantastic location, opposite the new Checkers,” says Bianca Mazur, Flight Centre GM in SA.
“We have been completely inundated with enquiries and bookings since the UK opened to South Africa a few weeks ago and we’ve seen this pent-up demand for travel growing substantially in recent months as more countries have opened to us, including South African bestsellers such as Mauritius and Thailand.”
The new Mall of Africa store will be staffed by five experienced travel consultants with around 38 years of combined travel experience between them.
“Travel remains highly complex, more so than it’s ever been before,” Mazur adds. “Travellers are realising the necessity of consulting Asata-accredited travel experts when it comes to any travel. We’ve also observed that many customers prefer face-to-face, in-person interactions with a travel expert than interacting or booking online.”
