FRUSTRATED with
increasing delays,
agents say they are
off-selling Mango, while
some clients have also
not to fly Mango.
Agents canvassed by
TNW said as many as half
the flights they booked on
Mango were delayed by
two to three hours, with
the airline citing technical
difficulties.
An agent who asked to
remain anonymous, said the
last six bookings she had
made with Mango had all
been delayed by more than
two hours. Six
of the canvassed agents
said they were off-selling
the airline.
A TMC who manages 900
travellers, told TNW that
she was no longer allowed
to book Mango because
of delays, which have, in
some instances, caused
clients to miss international
flights. “As Mango doesn’t
have interline agreements,
no compensation is
given if the client misses
their international flight,”
the agent said. “Mango
doesn’t view this as its
responsibility.”
The airline also told TNW
that, as it did not have
interline agreements with
any international airlines
it only had an undertaking
to move passengers
domestically. “In our
communication, we do,
however, encourage our
passengers to ensure
that they factor into their
travel [plans], unforeseen
minimum delay times for
their international outbound
connecting flights.”
TNW understands that
the increase in delays could
be linked to Mango having
too limited a fleet capacity to
support the domestic routes
they absorbed after SAA’s
recent route rationalisation.
Earlier this month, agents
also reported difficulty
making bookings for
Mango. The airline’s booking
system has experienced
intermittent downtime
over the last few months
(see TNW September 5).
