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NDC is the future

16 Sep 2015
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At a recent media

briefing, TNW questioned

Lufthansa on how

the airline planned to

accommodate the trade

should agents choose to

book through the airline’s

agent portal rather than

the GDS.

Tamur Goudarzi-Pour,

Lufthansa vp of sales

and services for the

Middle East, Africa and

South Eastern Europe,

said the airline did not

expect a significant shift

in bookings away from

the GDS to its online

portal, largely because

the technology to support

the shift was not yet in

place.

“If agents’ back-office

systems are not there

yet, it won’t happen,”

he said, adding that the

airline was not out to

penalise agents as the

cost of the surcharge

would ultimately fall to

the client.

He said, though, that it

was necessary to make

a first step towards new

distribution channels

because of the cost to

airlines of operating

through the GDS.

He implied that the

future of the industry

lay with Iata’s New

Distribution Capability

and agents would see

more airlines taking up

the cause. “Lufthansa

will not be the last airline

to make this move,” said

Tamur. 

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