Amsterdam’s Schiphol Airport recently announced that it would introduce a scheme for passengers who were at the airport on time between April 23 and August 11 but missed their flight due to an exceptional waiting time at security control.
Travellers who incurred costs during this period can submit a compensation request to the airport until September 30.
Passengers can get compensation for rebooked flights, hotel accommodation, and meals at the airport.
The compensation only covers travellers who missed their flights purely due to the long queueing time, and does not cover those affected by cancelled and delayed flights.
Passengers can request compensation for a replacement flight, including transport back to Schiphol or to another airport if applicable, or for travel to their destination by an alternative mode of transport.
They can also request compensation if they had to book accommodation at or near the airport, as well as compensation for non-refundable accommodation, transport, and activities at their destination.
To be eligible for the compensation, passengers have to provide evidence that they were at the airport on time.
This could be a parking ticket with time of entry, proof of check-out at the train station, a photo with time stamp, or a WhatsApp message.
