Airbnb will integrate four new security solutions into its platform for additional protection.
In a statement from the platform’s founder to employees globally, the updated solutions are: 100% Verified; Guest Guarantee; Airbnb Neighbor Hotline; High Risk human review.
All seven million listings on Airbnb will undergo verification for detail accuracy and quality standards. This includes analysis of the accuracy of photos, addresses, listing details, cleanliness, safety and basic home amenities.
Airbnb will clearly label all hosts that meet the new expectations by December 15, 2020. Every host will be reviewed with the objective of 100% verification.
Starting December 15, if a listing fails to meet accuracy standards, Airbnb will rebook guests to another host of equal or greater value, or give a 100% refund.
Airbnb will also be launching a 24/7 Neighbour Hotline for direct contact to a rapid response team. The hotline launch is December 31 in the United States, and globally over the course of 2020.
