New travel rewards programme, Avios, seems to be causing confusion among agents.
TNW has received comments from the trade complaining that rewards are difficult to redeem as there is often no availability and the process is complicated, as well as that taxes on tickets are too high.
Have you experienced any frustration working with Avios points? Let us know what your issues are. Write to etnweditor@nowmedia.co.za.
TNW will be covering the story in an upcoming issue of the publication.
