BRITISH Airways’ South
African administration
offices have moved
from Melrose to smaller
premises in Sandton, but
the call centre number
and e-mail addresses for
sales managers remain
unchanged.
This follows
restructuring across
the region to improve
efficiencies, says
Sue Petrie, regional
commercial manager
trade Southern and East
Africa. Sue says BA’s call
centre in Kenya closed
and moved to India.
This means Sue and
Cristina Graham, regional
commercial manager
corporate Southern and
East Africa, are now
looking after a larger area
that includes East Africa.
“The new structure and
working practices mean
we don’t need as much
space.” Apart from one
resignation, there have
been no job losses in
South Africa as a result
of the change, she says.
She adds that
Speedbird Club will
remain the primary
source of information for
travel agents. The travel
trade call centre number
remains 010 344 0127.
Sales managers can
be contacted on their
mobile phones and all
their numbers remain the
same.
“Our address may
have changed, but it’s
still business as usual,”
Sue says.
