Cathay Pacific has clamped down on agents found to be in violation of its new payment acceptance policy. Effective January 1, the airline will ADM agents for failing to comply, as well as terminate booking and ticketing rights.
This follows Cathay Pacific specifically disallowing the use of agency cards as a payment method.
Agents can use card payment methods provided that; they are accepted card brands specified per BSPlink, it’s the customer’s credit card, it met eligibility requirements and the agent have provided evidence to BSP that they are PCI DSS compliant. Credit card payments in the names of agents or suppliers are not accepted unless the agent has applied for consent and consent has been granted. Agents are advised that consent comes with conditions such as incurring the costs involved on those transactions.
Other payment methods accepted by Cathay include Iata Easy Pay for electronic tickets issued by agents using the airlines name in all BSP markets (agents are also liable for this transaction fee); cash payments provided the total electronic ticket amount due to BSP airlines are within agency’s remittance holding capacity as well as alternative transfer methods (atms) which may include a physical or virtual card or account number that is issued in the name of the agent, persons permitted to act on behalf of the agent or one of the agents contracted suppliers. This payment method also requires consent from the airline.
