Technology can help speed up and simplify the travel process. SITA (an international company that develops technology for the aviation industry) says research shows that the more technology there is during travel, the happier passengers are.
Jeremy Springall, SITA’s Senior VP Border Management, talks to Travel News’s Sarah Cornwell about the benefits and uses of digital travel passes, some of the stumbling blocks, and how customers’ sensitive personal information could be kept safe.
