FlySafair
has launched a brand new pre-paid ‘snack allowance’ feature, which enables
customers purchasing certain fare types to enjoy snacks on board without
needing to worry about making payment.
“The challenge
with offering pre-paid snack allowances has always been related to refining the
technology used to execute the service efficiently and reliably, which includes
putting the necessary protections against fraud in place,” explains FlySafair’s
head of sales and distribution, Kirby Gordon.
When customers
purchase FlySafair’s premium fare, they will be allocated a R60 food allowance.
“This allocation is recorded on the in-flight point of sale device used by the cabin
crew, so once they reach the passenger in question, the machine alerts them
that the passenger has credit available to them,” said Kirby.
The feature
is presently only available when purchasing the “premium fare” on the airline’s
website and allocations are only valid for the specific flight on which they
are purchased.
“In future
we hope to integrate the benefit into some of the fare structures sold by our
distribution partners. We’re also working on developing the facility for
passengers to top-up their allowance while on board should they want to
purchase more than is catered for by the allowance,” said Kirby.
