FlySafair has launched a brand new pre-paid ‘snack allowance’ feature, which enables customers purchasing certain fare types to enjoy snacks on board without needing to worry about making payment.
“The challenge with offering pre-paid snack allowances has always been related to refining the technology used to execute the service efficiently and reliably, which includes putting the necessary protections against fraud in place,” explains FlySafair’s head of sales and distribution, Kirby Gordon.
When customers purchase FlySafair’s premium fare, they will be allocated a R60 food allowance. “This allocation is recorded on the in-flight point of sale device used by the cabin crew, so once they reach the passenger in question, the machine alerts them that the passenger has credit available to them,” said Kirby.
The feature is presently only available when purchasing the “premium fare” on the airline’s website and allocations are only valid for the specific flight on which they are purchased.
“In future we hope to integrate the benefit into some of the fare structures sold by our distribution partners. We’re also working on developing the facility for passengers to top-up their allowance while on board should they want to purchase more than is catered for by the allowance,” said Kirby.
