How EZ Shuttle supports the modern travel agent

THE travel industry continues to change quickly but one thing stays the same: travel agents need partners they can rely on and tools that make their work easier. “At EZ Shuttle we build technology with a clear purpose – to solve real, everyday challenges for agents,” Jaqi van Vuren, EZ Shuttle Sales Director, told Travel News. One of EZ Shuttle’s biggest recent developments is the full roll-out of its Agent Dashboard. “This gives travel partners one simple place to manage their bookings from start to finish. Agents can quote, book and track transfers in real time, with clear visibility of trip progress. This reduces the need for email follow-ups and helps agents respond to clients faster and with more confidence,” said Van Vuren. The company has also expanded its real-time booking capability into the inbound tourism space through OneAfrica, its dedicated B2B transport solution designed specifically for the travel trade. Digitisation “High-demand lodge-to- airport routes are now being digitised, including the automatic calculation of gate fees and other route-specific costs. What was previously a manual process can now be done online in minutes within a trade-only booking environment, ensuring agents keep full control over pricing, packaging and their client relationships,” said Van Vuren. Behind the scenes, EZ Shuttle continues to invest in its operational systems. “These improvements support better route planning, fleet management and driver communication, helping us deliver a more consistent and reliable service.” Agent commission From a commercial perspective, EZ Shuttle’s automated commission system remains a strong benefit. “Agents receive their commission payments and reports automatically each month – no need to invoice or follow up,” said Van Vuren. Looking ahead, EZ Shuttle is developing a voucher management system to reduce manual work and improve processing speed and accuracy. “While technology is key, we know that travel is still a people-driven industry. That is why all our systems are supported by a 24/7 reservations team. By combining practical technology with human support, we aim to give travel agents better control, clear visibility and the confidence to deliver excellent service to their clients.”