FCM Travel has appointed Jo Lloyd to the newly created position of Chief Customer Officer, expanding her existing responsibilities as Global Head of Account Management and FCM Consulting.
Reporting to FCM Global Managing Director Melissa Elf, Lloyd will lead the travel management company’s global customer strategy and oversee the customer lifecycle, including retention, growth and value realisation. She will continue to lead Account Management and FCM Consulting.
Lloyd joined FCM in 2021 and has spent her career in corporate travel, including more than 15 years in the travel management company environment before moving into consulting.
Anslow takes charge of NCL’s MEA region
Norwegian Cruise Line (NCL) has appointed Gary Anslow as VP for the Middle East and Africa (MEA), as part of a restructure that brings sales and marketing under unified regional leadership.
Anslow takes over responsibility for MEA from Kevin Bubolz, alongside his existing position as VP and Head of UK and Ireland. Bubolz will now focus on NCL’s Continental European business. Both report to Jason Krimmel, NCL’s Chief International Sales and Marketing Officer.
“MEA is a region with tremendous energy and real appetite for cruise travel, and I am committed to making sure our trade partners have everything they need to capitalise on that,” said Anslow.
