MSC Cruises has
implemented a new
procedure for personal
data collection that aims
to help its travel partners
collect all necessary data
timeously. The new procedure
is set to streamline the
ticketing process, speed up
passenger embarkation and
increase support efficiency in
the event of an emergency.
A Personal Data Alerting
System now sends out
weekly email reminders to all
MSC Cruises’ travel partners,
highlighting what personal
data is outstanding. Should
there be personal data
outstanding within 60 days
of departure, email alerts
will be doubled and sent out
twice weekly until all data is
collected.
Cruise tickets will then
automatically be issued 50
days prior to departure. The
tickets will be emailed to the
travel partner’s master email
as well as being available
in the ticket repository on
MSConline.
In order to process
travel documentation,
MSC Cruises requires
the following mandatory
personal information for each
passenger as per authority
regulations:
First name
Last name
Birth date
Gender
Nationality
Passport or National ID
Number
Passport or National ID
Number expiry date
Passport place of issue
Name and telephone
number of emergency
contact.
MSC Cruises ensures
that personal data will
only be shared with MSC
Cruises SA (the carrier) and
third party suppliers where
necessary to complete
travel arrangements on their
behalf.
Smarter data systems for MSC
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