Cemair's refunds to clients affected by the carriers grounding in December have been delayed because of the airlines suspension from BSP, while fraudulent claims have further delayed the process, says the airline's ceo, Miles van der Molen.
Agents have now been sent an Excel sheet to complete for each passenger, providing the passengers bank details. "We are processing refunds but its going slower than we had hoped," said Miles. "We have a high number of duplicate and fraudulent claims, so the verification process is the issue." He added that Cemair's suspension from BSP had also made it more difficult.
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