TTC makes traveller registration compulsory

THE Travel Corporation
now requires traveller
registration to complete
bookings across all its
brands. This follows previous
communications emphasising
the importance of registration.
Brett Tollman, ceo of TTC,
explains that registration
enables TTC to support
agents in delivering the
highest level of duty of care.
“Registration only takes five
minutes and assures that,
in the unlikely instance of an
emergency, we can directly
and immediately account for
and locate all travellers,” he
says. Theresa Szejwallo, md
of TTC, adds that it takes
the hard work out of chasing
clients for their details.
Furthermore, Brett explains
that registration ensures that
a traveller’s pre-trip, on-trip
and post-trip needs are
met. “From logging personal
preferences to ensure a trip is
tailored to specific tastes, to
facilitating conversation with
Travel Directors and fellow
travellers, registration enables
clients to unlock a range of
benefits that will leave them
happy and satisfied,” he says.
Theresa says these benefits
include dietary requirements,
room preferences and areas
of particular interest.
Registration is not a new
concept, Brett points out.
All cruise companies require
registration prior to taking
a cruise, as do some travel
companies who brand it as
‘Express Check-In’ or ‘FastTrack’.
“We will not use that
data to solicit clients to
book directly with us – we
personally guarantee it.
In any communications to
your clients as part of the
registration process we
will also refer to the travel
agent on record – you,” Brett
assures agents.
The move has been
met with trade support.
Paulo De Oliveira, ceo of
Pentravel, says: “We have
complete trust in TTC using
this information at their
discretion.”
The only gripe was that
agents have to re-enter a
client’s details every time
they book. However, Theresa
says this is to be sure that
the details are correct and
current.