Comair has announced details of the reaccommodation of passengers with FlySafair tickets on BA and kulula.com flights.
Below are the steps that FlySafair ticket holders should follow:
Step 1:
• Contact FlySafair to receive a full refund.
Step 2:
• Call the Comair contact centre between 08h30 and 19h00 on 011 921 0205 or 010 492 2230 with your FlySafair reference number.
• Alternatively, email your request to reaccommodations@comair.co.za
Note:
• Travellers may need to provide a copy of the original FlySafair flight confirmation document; this can be emailed to: reaccommodations@comair.co.za
• Comair advises travellers to book as soon as possible or at least 72 hours prior to the original scheduled time of departure.
• Comair may not be able to guarantee times due to scheduling and availability.
• Comair may accommodate travellers on either of its brands kulula.com or British Airways (operated by Comair) at the same price as originally paid to FlySafair.
• The new booking will be made in the same name and for the same route as originally booked with FlySafair.
• No name, date or route changes from the original FlySafair booking can be accommodated.
• No flight changes can be made after the British Airways (operated by Comair) or kulula.com flight has been confirmed.
• Travellers will receive a new British Airways (operated by Comair) or kulula.com flight confirmation once their new booking has been paid for.
• Any extra bags, pre-paid seating or travel insurance will need to be requested at time of booking and paid for separately.
• Once the flight has been confirmed, the respective airline’s conditions of carriage and terms and conditions will apply.
