A coalition of major US airlines has pushed back against a Biden-era Department of Transportation (DOT) rule that increases penalties for mishandling passengers’ mobility devices.
Arguing that aspects of the regulation are excessive and unlawful, American Airlines, Delta Air Lines, JetBlue Airways, Southwest Airlines and United Airlines, along with industry group Airlines for America, have filed an appeal in the 5th US Circuit Court of Appeals.
The rule, which came into effect on January 16, mandates better training, reimbursement for fare differences and prompt repairs or replacements of damaged wheelchairs. It also classifies the mishandling of mobility devices as discrimination against passengers with disabilities.
The airlines, however, argue that circumstances beyond their control – such as turbulence damaging a wheelchair in cargo – should not constitute discrimination or trigger automatic liability.
The airlines maintain they are already improving services through initiatives like the 2022 Passenger Accessibility Commitment, which includes enhanced employee training and better handling of mobility devices.
DOT statistics show that US airlines mishandle an estimated 10 000-15 000 mobility devices annually.
