Acsa Launches free airport app

ACSA has launched a
new airport app to help
passengers navigate
their way through any of its
nine airports in South Africa
using their smart phone
devices.
The app, which is called
‘Airports Company South
Africa’, allows customers
to keep track of their flight
via their flight number,
including flight schedule
change, delays, boarding
gates allocation, baggagebelt
allocation and weather
updates at the airport.
In partnership with
TomTom, the app also
provides airport maps that
allow users to navigate
through the airport and
search for locations. This
includes parking navigation
and a parking cost
calculator.
There is also a list of
car-rental companies, taxi
services and shuttles, and
passengers in Gauteng
can check departure
and arrival times for the
Gautrain. Traffic updates let
passengers plan their trip to
the airport.
The app also lists airlines
that operate at the various
airports. Users are able to
find customer care contact
details and have access to
a messaging service that
allows them to type and
send messages to airlines
directly.
Users can use the app to
search for restaurants and
shops within the airport.
Acsa’s group manager
of customer care, Claudia
Ramsden, said one of
the main of objectives for
the group was to develop
technology to improve
efficiency within the industry,
allowing the passenger to
be in control of their airport
experience.
Phase two will see
further advancements in
technology. Passengers will
be able to tag their cars on
arrival at the airport. Builtin
geo-navigating systems
will direct them straight
back to where they parked.
Baggage-tagging will let
passengers keep an eye on
the whereabouts of their
bags throughout their airport
experience.
The second phase will also
introduce real-time tracking,
where users will be able
to see themselves live on
the airport map, and their
location in the airport.
The app is available to all
iOS, Android and BlackBerry
users.