AF introduces new customer services

AIR France has introduced two new free mobile services to customers that use the latest in mobile technology.

‘Air France Connect’ is a new, exclusive free service available to clients without a subscription or membership. The service informs customers of changes and irregularities concerning their trip.

Using the mobile phone number and e-mail address customers give when booking their ticket, Air France will inform them from 14 days before departure, either by phone, text message or e-mail, of any cancellation, delay or change of boarding gate or, after take-off, of any delayed baggage delivery. This service will initially be available in eight languages.  

The second service is a mobile website and applications, enabling customers to purchase tickets and manage reservations directly from their mobile phone.

The mobile website (http://mobile.airfrance.com) and the free mobile apps dedicated to iPhone, Android and Blackberry users enable customers to purchase tickets, manage their reservations, consult updated flight information in real time, get answers to questions and access their Flying Blue account details.