Air France now offers its customers 24/7 assistance on the social networks with the aim of providing a better service.
If clients have a question about their trip, a doubt about their flight time or wish to modify a reservation, Air France answers them directly on its official Facebook page and on Twitter by using #AirFrance. The round-the-clock service is provided in French and English.
The Air France Facebook page provides information about its products and services, organises competitions and special offers. On Twitter, Air France provides specific information on several different accounts:
• @AFnewsroom (Air France’s official newsfeed for journalists and aviation enthusiasts)
• @AirFranceFR (French market)
• @AirFrance (international markets)
• Twenty accounts in the main countries served (e.g. @AirFranceUS)
