New email and tracking system for Emirates
EMIRATES sales support is implementing a new email and tracking management
system. A unique case reference number will be generated and allocated to a
member of the support team. Agents must use an appropriate subject header
to categorise the email and send to the correct internal team – shared support,
groups, deals and fares, general queries, ADM/ACM/refunds and urgent
requests (less than 48 hours). Agents will be able to track service queries by
submitting them to the new EKSA mailbox addresses. Johannesburg: eksa@
emirates.com; Cape Town: cpt.ticketing@emirates.com; Durban: dureksa@
emirates.com.
Etihad charges for snacks in economy
ETIHAD Airways is now charging economy-class passengers for snacks and drinks
outside of the scheduled meal service. The airline’s Sweet or Salty retail menu
includes Kit Kat bars for US$3 (R43), and blueberry muffins and chocolate chip
cookies for $5 (R71) each. Bigger snacks, such as lasagne and chicken curry,
cost $7 (R99). Drinks, such as tea, coffee and hot chocolate, cost $3 (R43)
outside of the meal service. The menu applies to long- and short-haul flights.
Delta closes Cape Town office
DELTA Air Lines has closed its Cape Town office. Passengers and agents in Cape
Town should revert to the Johannesburg office on the toll-free number 086 001
8040 or landline 011 408 8200 or email info@deltasa.co.za.
Ethiopian changes call centre number
ETHIOPIAN Airlines has changed the telephone number of its call centre and
introduced new numbers for local and international customers. The previous
number is no longer in use and has been replaced by a new four-digit number
(6787) to be used within Ethiopia. International customers may use the new
number (+251 116 179 900) in addition to the toll-free number in their
respective countries. The airline will add Bengaluru to its network from October
27. Flight ET 0690 will depart ADD on Tuesdays, Thursdays, Fridays and Sundays
at 23h00 and arrive in BLR at 08h00 the next day. The return flight ET 0691 will
depart BLR on the same days at 02h30 and will arrive in ADD at 06h35.
AirHeads
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