Amadeus and SITA to offer baggage tracking

AMADEUS and SITA have come together to offer passengers real-time baggage tracking information and worldwide baggage reconciliation while reducing costs associated with mishandled baggage.
 
Altea Baggage Tracking is based on the integration of SITA’s baggage messaging technology with the passenger and baggage servicing capabilities of Amadeus Altea Departure Control. The result of the collaboration is a single, integrated environment which allows airlines to provide passengers with real-time status updates regarding the location of their baggage through multiple channels.

The first phase will cover 54 airports worldwide involving integration between the Customer Management module of Altea DCS and airport baggage handling systems, so that baggage can be tracked from the point of check-in throughout the journey. The second phase will involve integration with the Flight Management module of Altea DCS in order to communicate precise information on baggage for load and balance control.

Over time, Amadeus and SITA will work jointly with airport operators to connect more airport systems worldwide to SITA BagMessage in order to achieve a comprehensive baggage tracking capability across the air transport community.