Amex GBT has deployed Expedia’s fraud protection as a service (FPaas) for travel bookings made on Egencia. This will block suspected fraudulent transactions and give Amex GBT’s clients an additional layer of security.
Expedia’s FPaaS solution relies on AI and machine learning to identify suspicious activity and intervene before fraud attempts. Its technology uses data from more than 25 years of analysing user behaviours.
Key features of the FPaaS solution include:
- Booking screening – Expedia can review e-commerce transactions in real-time using detection models to stop a fraudulent transaction at its source.
- Account takeover protection – Expedia monitors and reviews customer logins, also in real-time, to secure the safety of customer accounts when potentially fraudulent activity is detected.
- Chargeback management – Expedia’s in-house team provides an end-to-end dispute management service and resolution, dealing with banks and merchants to provide a 100% chargeback guarantee.
Expedia stats show that fraud in the travel industry costs around US$21 billion (R400 billion) each year.
“We’ve combined over 20 years’ experience in the fraud prevention space with our unwavering commitment to continually evolve our technology in response to changing partner needs, resulting in targeted business solutions such as Fraud Prevention as a Service,” said Karen Bolda, Senior Vice-President of Demand Solutions for Expedia Group.
