AGENTS have taken to
Travelinfo’s OpenJaw to
express their frustration
at not receiving refunds from
CemAir after the airline’s
grounding in December 2018.
In the January 9/16 issue,
TNW reported CemAir’s
confirmation that refunds
would be granted within eight
weeks. But, by the March 6
issue, CemAir ceo, Miles van
der Molen said that payment
of refunds had been delayed
as a result of the airline’s
suspension on BSP, as well
as duplicate and fraudulent
claims.
On April 5, the md of
Travelstart, Jerome Touze,
sent a communication to
Travelstart customers on the
issue, saying it remains the
responsibility of the airline
to issue refunds. “Whilst we
cannot confirm the exact date
as to when your payment will
be issued, we have been told
by CemAir that those refunds
will take place between
April and July of this year,”
he said.
Jerome said the first
payment batches were being
processed at the time of
writing the letter, and said
when the refunds took
place, clients would receive
further communication from
Travelstart confirming that the
money was on its way.
In response to TNW
questions, Miles said CemAir
had been processing refunds
continuously during this
period. “The process has
been slow but ongoing,” he
said. “We really are doing
all we can to move things
forward.”
CemAir is appealing
its grounding before the
Department of Transport
