STAR Alliance now offers its Connection Service at Heathrow. Airport staff will use software to monitor passengers’ transfer windows and take steps to ensure customers reach their connecting flight. The software will help staff see when passengers and their bags could miss their onward flight and will let them to consider options
such as escorting them to their next departure gate. Agents can also book delayed customers on to alternative travel options before the inbound flight lands. The new service allows passengers whose flights arrive and depart from Terminal 2 to clear security within the same concourse to save time transferring between services.
Easier connections at Heathrow
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