Emirates Airline Sales Support is implementing a new email and tracking management system.
Agents will be able to track service queries by submitting queries to the new EKSA mailbox addresses:
Johannesburg: eksa@emirates.com
Cape Town: cpt.ticketing@emirates.com
Durban: dureksa@emirates.com
A unique case reference number will be generated and allocated to a member of the support team. Agents must use an appropriate subject header to categorise the email and send to the correct internal team, namely shared support, groups, deals and fares, general queries, ADM/ACM/refunds and urgent requests (less than 48 hours).
