Passengers flying on kulula.com can now skip long boarding
queues at the airport with the airline’s latest offering, Q-Jump.
Luane Lavery,
Brand Communications Manager at kulula.com and British Airways (Operated by
Comair), says the local airline introduced Q-Jump in August, which allows kulula
passengers to fast track their flight boarding process, for an additional fee,
being the first in line to board the aircraft at the Q-Jump queue.
In addition to being the first to board, Q-Jump customers
will be the first to access the hand-luggage stowage on-board. Checked bags and
any ‘extra bags’ purchased will be tagged with exclusive Q-Jump bag tags at
check-in for identification and receive ‘Very Important Bag’ (VIB) treatment,
according to the airline. Q-Jump checked bags will also be the first to be
off-loaded at the destination airport.
Should Q-Jump customers check in online or via mobile, bags
will be tagged at the ‘bag drop’ once they present their Q-Jump boarding pass.
Q-Jump can be added during the online booking process, or up
to 24 hours before flight departure through ‘Manage my booking’. Alternatively,
booking agents or passengers can call the Kulula Contact Centre at 0861 KULULA
(585852).
It is important to note that Q-Jump is subject to
availability, due to the limited number allocated per flight.
Q-Jump passengers must ensure that they arrive at the
boarding gate on time prior to boarding time to ensure they receive the full
benefits. Passengers can then go to the Q-Jump boarding queue and be ready to
present their boarding pass, which will display the text ‘QJUMP’ printed during
the check-in process.
If Q-Jump customers do not arrive at the boarding gate prior
to flight boarding, they may still skip the long queue by presenting their
boarding pass at the gate but may not be the first to board the aircraft, or
have first access to overhead hand-luggage stowage.
