Mango is aware of difficulties being experienced on various booking channels and is addressing the problem, the airline said in a statement.
Agents on OpenJaw by Travelinfo have reported ongoing issues with booking Mango. The airline’s website has been down a few times this week so that agents are unable to book tickets on the website. GDS bookings are also affected, with agents reporting that they are unable to get vendor locators for Mango flights booked on the GDS, leaving them unable tissue tickets.
“Mango is aware of the difficulties being experienced on our various booking channels,” the airline said in a statement issued following queries from eTNW.
“The issues are as a result of the high volumes being processed on our booking engine.
“Migrations have been put in place that restore the system performance, though due to the backlog in the system, system performance is still not optimal. A dedicated team is attending to the backlog.”
The airline added that it was monitoring developments and apologised for the inconvenience.
