New reservation system for Protea

PROTEA Hotels is implementing a new reservation system across the board called Micro Fidelio’s Opera Front Office System. The system centralises inventory and guest profiling and was chosen for its scalability; ease of use; pricing options and flexibility; and service delivery capability and references. With this system, Protea hotels will be able to keep track of the preferences and reservation habits of its clients, explains Alan Duke, spokesperson for Protea Hotels. Protea Hotels expects to implement the new system within the majority of its properties by the end of 2006. (Dorine Berger)