No more domestic boarding calls at OR Tambo

THERE will no longer be boarding
calls at the domestic departures
terminal and gates at OR Tambo
International Airport, in an effort to
reduce noise levels.
Announcements will only be made
about irregular operations, such as
gate changes, flight time changes,
systems failures and customer
services issues such as lost
minors.
Leigh Gunkel-Keuler, senior
manager: corporate affairs at
Airports Company South Africa,
says: “We have noted that a
consistent issue for passengers
in independent customer surveys
is noise levels in airports. A
particular concern for customers is
the number and frequency of calls
to board and calls for individual
passengers who have checked in
and then apparently gone missing.”
Leigh notes that many international
airports have a ‘silent’ policy in an
attempt to improve the ambience.