British Airways (operated by Comair) and kulula.com have updated their
name change refund request policy as they have seen an increase in
refund requests due to incorrect names on issued tickets. All refunds
will now be in accordance with the applicable fare rules. Tickets will
be accepted without needing to be re-issued, provided the booking is
endorsed with the name correction in the following cases:
1. Spelling changes/error corrections (maximum of three letters).
Discretion to be used where it is clear it is the same customer)
2. Changes to the last name (marriage/divorce) Proof required.
3. Changes to prefixes
4. Interchanging last name and first name
5. Tickets issued in the passenger’s second name
6. Nickname where the initial is the same. ID will be accepted
The airlines urge agents to have a copy of the customer’s ID or passport
before making a reservation and check that names are spelt correctly.
To the point
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