SAA has warned travel trade partners that it is experiencing a system-related issue affecting its Manage My Booking (MMB) platform functionality.
The airline says access to certain MMB self-service features, including online booking changes and ancillary purchases, has been temporarily disabled as a precautionary measure.
During this period, all booking amendments and ancillary purchases will be processed via the SAA Contact Centre. The Contact Centre is open between 06h00 and 01h00 to assist agents with PNR servicing, as well as the addition of baggage, seat selections and meal requests to existing reservations.
According to SAA, it is working towards restoring full Manage My Booking functionality by April or May this year, earliest.
“We would like to clarify that this is a system issue only and does not relate to or reflect on the conduct of our travel trade partners,” SAA said in a statement.
“Importantly, trade partners can continue to access bookings online for passenger check-in purposes, as the check-in functionality remains fully operational.”
