Numerous agents have written to TNW after being slapped with a series of ADMs for cancellations that they say were made on requests from their clients. Although churning is a practice frowned upon in the travel industry, what about legitimate cancellations made to accommodate client requests? For some airlines it seems there’s no difference, and agents are paying the price.
David Pegg, md of Sure Viva Travels, recently received an ADM from Etihad for “excessive cancellations” – something he has never experienced before. “I’d like to know what percentage of bookings is considered excessive?”
For more on this story read this week’s edition of TNW.
