A recently misfiled fare on the GDS from Jet Airways, which resulted in significant frustration for both agents and travellers, has highlighted agents’ inability to hold airlines accountable, leaving them at the mercy of unwarranted ADMs and irate clients.
On December 24 Jet Airways advertised a return fare on the GDS between Johannesburg and Mumbai via the Seychelles for R2 057, says Ridhwaan Mayet, ceo of Falcon Travel Consultants.
For more on this story read this week’s edition of TNW.
