Travelport launches enhanced agency desktop

THE latest version of
Travelport Smartpoint
agency desktop
marks the global roll-out of
Travelport’s ‘Rich Content
and Branding’ merchandising
solution, alongside numerous
other new features that
aim to make booking travel
easier and more profitable
for travel agencies.
The new version of the
desktop facilitates improved
upselling and cross-selling
opportunities, giving travel
agents unique access to rich
visual imagery and detailed
product information from
more than 70 participating
airlines.
“The new technology
empowers agents, giving
them access to information
they would usually only find
on the airline’s website,
making it easier for them to
compare and sell ancillary
products and talk to the
customer in a way that
consultants using other
technology can’t,” said
gm for Southern Africa,
Robyn Christie, at the launch
event in Johannesburg.
Agents are also able to
see what’s included in the
price and what upgrades are
available.
Other key benefits include:
Improved navigation,
graphical mapping and
interactive screens to make
selling additional services
such as hotel rooms and
car hire easier and quicker;
Enhanced features,
including new, interactive
graphical airline seat maps
and ancillary services such
as baggage allowances
and lounge access, which
airlines are able to market
to different customers at
different prices in line with
their loyalty schemes;
The continuing ability to
shop and book full-service
and low-cost airlines side
by side within the existing
agent workflow, a major
boost to agent efficiency.
The latest version of the
desktop continues to offer a
virtual account number (VAN)
payment solution, which
integrates a secure and fully
integrated payment solution
directly in their desktop
environment. This solution
is provided by eNett, in
which Travelport owns a
majority stake