An important discussion is starting to take place in the South African corporate travel industry; one that has been happening internationally over the past few years: the practice of TMCs adding uncontrolled and relatively undetectable mark-ups to bookings made for corporate clients.
With TMCs’ various revenue streams, such as commissions and fees, all coming under pressure, some have opted to embrace the practice of adding mark-ups to remain profitable.
What is it about the SA marketplace that is allowing this to run rampant and how can you make sure you aren’t falling victim to this practice?
To find out, visit the website of the SA Business Travel online expo, register and enter the auditorium to watch the full video by editor of Travel & Meetings Buyer, Sue van Winsen.
The expo took place on November 22, meaning that live engagement will not be possible, but the exhibition stands and presentations will still be available for the next 30 days. You can also watch a talk by Lloyd Barkhuizen, gm: Corporate Sales for Flight Centre Travel Group SA on ‘How to Structure an Effective RFP’ and another by Louis van Zyl, ceo of Carlson Wagonlit Travel SA on ‘Corporate Travel made Simple’.
