All Nippon Airways (ANA) has adopted the Amadeus Airline Cloud Availability solution to ensure accuracy across all distribution channels.
According to Kentaro Kishi, manager, Global IT Strategy at ANA, this has become necessary due to the increasing numbers of passengers booking online.
He says using the Cloud availability solution allows ANA to boost customer conversions and keep offers consistent across all sales channels. It is also a cost-effective way to distribute content, allowing the airline to offer the right price to the right customer.
Kishi also says that ANA is the first airline to take advantage of Interactive Codeshare through the Amadeus Cloud Availability solution. This allows ANA to process availability interactively with codeshare partners. “For example, when we receive an availability request for a seat on a flight operated by a codeshare partner, we can forward that request to them so they can answer interactively. The value of Interactive Codeshare, or codeshare cascading, is that the availability is very accurate and timely so our partners don’t have to worry about overbooking.” He adds that the airline’s codeshare partners also have all the context of the request, such as what other flights the passenger is connecting with, so that they can make a better availability decision.
Kishi says using the system allows for 99.9% availability accuracy, shorter response times, and improved cost efficiency.
