ROYAL Caribbean will
protect the full value
of travel agents’
commissions on new
confirmed bookings that have
to be changed in the event of
a hurricane.
In its announcement,
the cruise line wrote to
agents: “You – our valued
travel partners – continue
to remain a top priority.” It
continued: “Your hard work
and loyalty is a virtue that
cannot be matched and we
recognise and thank you
for your time in originally
securing your clients’ cruise
vacations.”
“Like us, the cruise line
does not undermine the time
and effort put in by the travel
agent to close the sale,”
says Thaybz Khan, Cruises
International contemporary
brand manager. “Protecting
the commission of our
agents is affirmation of just
that. The cruise line will not
and cannot penalise agents
for something that is not
within their control, such as
a natural disaster.”
All bookings with the
future cruise credit between
now and December 31,
2017 with a sail date until
December 31, 2018 will
automatically be credited
to the original travel agent
with commission, even if the
traveller does the rebooking
on their own. Travellers
booked on Royal Caribbean
cruises that have been
cancelled due to hurricanes
have been given refunds and
future cruise credits by the
cruise line.
Cruise line to protect comm on hurricane bookings
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