Flexibility is what agents love most

67% of respondents said flexibility was the thing most important to them.

THE Industry Employment
Conditions Survey undertaken by
TNW in March asked participants
what they loved most about their
agency.
Of the 981 respondents, 882
answered this question. 67% of total
respondents said the thing they loved
most about the agency they worked
for was that it offered them flexibility
in terms of the hours they worked
and where they worked from. More
specifically, 67% of ITCs and 48% of
agents employed by an agency said
flexibility was their favourite thing
about their place of work.
Earning potential was most
important according to 14% of
agents – 12% of ITCs and 8% of
agents employed by an agency. Some
consultants said they were driven by
the fact that their earning potential
was uncapped, while others said
they enjoyed the perks that came
with hitting their targets.
Other things respondents said
came first were their colleagues
and the environment in which they
worked.
Overall, 9% said their colleagues
– 8% of the ITCs and 24% of the
agents employed by agencies –
and 7% said their environment –
10% of ITCs and 20% of those
working in agencies.
Surprisingly, management was the
most important factor for only 3%
of agents. Some said they liked the
fact that their manager did not micromanage
them, while others said it
was because their manager handled
emergencies well.

What you said
about…

Management
My manager handles
emergencies well!
My managers have faith in my
abilities and allow me to make
decisions.
Flexibility
I love being able to work from
home a few days a week – it
promotes a good work-life
balance.
I am fortunate enough to work
at the office until 13h30 and
then from home thereafter.
This gives me time with my
children.
Colleagues
I have great colleagues to
bounce ideas off and give me
moral support when I need it.
I love the interaction with
my colleagues – they feel
like family and we all share
information with one another.
Environment
I don’t feel stressed in the
working environment at all.
I work in a small, friendly office
– it is very easy to work in this
environment.
Earning potential
I am driven by the fact that my
earning potential is uncapped.
I like the perks that come with
hitting my targets.