SAA recently hosted a workshop at
its Durban offices to teach KZN
travel agents how to avoid ADMs
by preventing common mistakes.
Lorraine King, SAA’s financial officer,
said one of the most common ADMs
was caused by incorrect exchanged
tickets relating to name changes. When
this happens, agents should submit a
copy of the billed Fare Audit ADM and
the relevant tickets to SAA. An Agent
Credit Memo will then be issued to the
agent minus the 15% audit fee plus VAT
and an administration fee.
“Rather follow the correct procedures
for name changes though,” said
Lorraine. For SAA to change a name
on a ticket it needs: a copy of the
valid ticket reflecting the same dates/
routes/name; a copy of the passport
or RSA ID reflecting the valid name
as per the new ticket issued; a copy
of the billing reflecting both tickets;
and Maestro Net reflecting that SAA
received the funds and valid flight
coupons for refund.
Lorraine warned that any rectification
due to an agent error would
automatically attract an administration
fee or R250 plus VAT per ticket.
Pictured here are some of the
attendees at the workshop (back
from left): SAA’s Lorraine King, Kriba
Govender and Madelein Vorster. Front
from left: Jessica Kantola (Pentravel
head office in Westville) and Seema
Sukhdeo (One Stop Travel and Tours
head office in Morningside).
