Kulula gives agents ‘control’ of group bookings

TRAVEL agents are now
able to make their
own kulula.com group
bookings on any GDS system,
instead of booking through the
kulula groups department.
Agents can also add traveller
names, process invoices
and reserve their own Free
Tour Leader bookings without
having to contact the airline.
“The kulula groups
department receives a very
high number of group booking
requests per month, so this
new project will ease the
pressure on the department
and also give travel agents full
control of their own bookings,
thus resulting in quicker
processing of bookings once
the reservation is made,”
says Brian Kitchin, Comair’s
executive manager of sales.
Agents will still be allowed
to process two free name
changes per group; group
check-in for a maximum of
20 passengers; and book
pre-paid seating and extra
bag purchases via kulula.com
up to 24 hours prior to flight
departure.