Earlier this month, LATAM Brasil announced that it had reduced passenger wait times last year by almost 50% through the implementation of new online check-in and baggage self-drop technology.
More than 80% of the airline’s Brazilian passengers currently use its automated check-in service, available online and through an app, doing away with the need to wait in lines at the airport as passengers get their boarding passes online.
In 34 of 54 airports LATAM serves in Brazil, over 70% of passengers use kiosks to print and tag their bags. The airline also has express bag drops at nine airports.
It has further begun using biometric technology for boarding at the Congonhas Airport in São Paulo and Aeroporto Santos Dumont in Rio de Janeiro.
Rafael Walker, Director of Global Customer Care for the LATAM Airlines Group, said: “Technology is a means that we use to make our passengers' experience as simple as possible.”
