Hi everybody,
Well the news is not good and we are all reeling with shock. While our President said “this too shall pass”, it’s hard to digest that right now; perhaps the only thing we have any control over is how we will recover.
1. Be careful of fraudsters. When bookings are scarce it may be tempting to take on business that may not be legit! Make sure your processes are in place and adhered to.
2. Internal fraud. Desperate times make people do desperate things. Secure your business.
3. Customer intelligence. Use the downtime to update your profiles. Make sure that you can extract data and build reports to help you understand previous years’ activities so that you can pre-empt future bookings.
4. Train. If you have access to technology, now is the time to get on top of what it can do. Get your partners in to update staff on products.
5. Remind the world of the value you add. You guys are amazing and the amount of passengers you have assisted throughout this ordeal is phenomenal. We need your actions to translate into real, believable and convincing stories that we can tell in the future. Never before has your value been felt as much as it has now.
Hang in there, keep safe and stay strong. This is, and will always be, an unforgiving but very addictive industry to work in. You do love it, no matter how tough it is.
Sending you all tons of ‘elbow hugs’,
Robyn Christie
MD of Just Saying
